Candidate Charter

We aim to give you a high quality candidate experience – and have developed our own charter to make sure that you get the most out of your application journey.

Our Promise:
1. Treat all candidates fairly
2. Provide accurate, clear and insightful information
3. Provide transparent expectations
4. Listen to the views and suggestions of our candidates to ensure we always look to improve our service

The application process
Our promise is to try to ensure it as streamlined as possible:

Apply On-Line
All applications to the RAC must come via our candidate portal found at www.rac.co.uk/careers.
bull Search our site and find a suitable vacancy
bull Ensure you meet the minimum criteria, register on our system and click ‘Apply’
bull Your application will then be reviewed and assessed by our specialist recruitment team
bull If your application is deemed suitable you will be progressed through to initial telephone interview stage with one of our recruitment team
bull If you fail to meet the required criteria for the position for which you have applied you will be notified that you have been unsuccessful on this occasion.

Face-to-Face Interview
If you’re successful following the initial telephone interview, the next stage will be a face-to-face interview.
The interview will compromise of a general discussion around your career/experience and a more indepth competency based interview. For technical positions, you may be asked to undertake a technical assessment.

Offer
If you’ve been successful, you’ll be contacted directly by the RAC Recruitment Team with the offer details. If you accept the offer to join, our HR team will initiate Pre-Employment Screening. Once all the paperwork has successfully been concluded, you’re ready to join the business and to start making an impact.
Don’t forget – Our teams will always be on hand to provide you with any guidance you seek before you join and thereafter.

Useful Information:
1. Make sure your CV/Resume is up to date.
2. When you set up your account at www.rac.co.uk/careers register for job alerts – each time a role becomes available that fits the criteria you specify, you will be automatically emailed.
3. Always prepare for your interview thoroughly. Please visit our Corporate Web Pages, LinkedIn pages and social network pages for additional information that could be useful discussion topics at interview.
4. We cannot guarantee an exact turnaround time on your application, but we do commit to updating you (whatever the outcome of your application) as soon as we possibly can.

Interview Hints
bull Know your CV – be prepared to talk through your CV in depth (be accurate with dates, qualifications and
positions) and be comfortable talking through your background.
bull Know the RAC – undertake research on RAC and any additional information you feel would be pertinent
so you can discuss at interview.
bull The RAC undertakes competency-based questioning at interview, so understand the competencies on
which you will be assessed – and come to the interview prepared to discuss relevant working examples of
where you have demonstrated these traits and skills.
bull Before the interview, ensure you know where the offices are and ensure you plan your journey so you arrive at the interview on time.

What is competency-based interviewing?
Competency-based interviewing focuses on how you have applied your skills and experiences to particular work/personal situations. The questions are linked to competencies that are felt essential for the role for which you are applying.

How can I prepare for a competency-based interview?
Before attending the interview, review the job profile provided which will detail the competencies to
be assessed. Take some time to consider working examples and occasions where you have demonstrated the competencies that will be assessed. You can use examples/scenarios from both your career history and personal life.
Please ensure you make your answers succinct, yet as detailed as possible, focusing on the questions asked.
And good luck!

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