Our Business

We’re everything about motoring

The RAC is a real community – for the motorists we help and the people we employ. We work every day to continually develop our products for both private and business customers: from creating an ever-growing variety of insurance services, to innovations such as raccars.co.uk and our Approved Garage Network – the most trusted way
to buy a car in Britain.
Our Business Club offers a pioneering solution to allow businesses to manage their vehicles, our online RAC Shop offers over 80,000 motoring products 24/7 – and we simply refuse to stand still. Which is why we can offer such an amazing range of opportunities, from Telematics, I.T & Business Change, Sales, Marketing, Patrol & Technical, to HR, Legal and Finance.

Our Culture

Rewarding, recognising

We’re all about rewarding and recognising the people who inspire our customers and drive innovations in our business.

That means celebrating success, of course – not just through our competitive pay and rewards, but also programmes such as our Ambassador Awards, where our top-performing people from every part of our business are acknowledged at a prestigious annual ceremony

And that ‘acknowledgment’ is 24/7, 365 days a year. Simply put, we value you for who you are as well as what you do, we look to recruit people of all backgrounds and experiences into the team – and we’re always looking for people with the skills and the commitment to join us on our journey.

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Our History

A famous past, the brightest of futures

Since 1897, the RAC has been consistently at the forefront in developing motoring services – from introducing uniformed patrols in 1901 and roadside emergency telephone boxes in 1912 right through to the present day when we boast the world’s most advanced computer systems to deal with calls for roadside assistance. Look below to see just how we have changed and continue to change – to keep the motorist moving.

Our Locations

Serving the nation from key locations

Our patrol and recovery teams cover every road in the UK, and we service the country through three state-of-the-art centres, each providing essential support to customers.

Our iconic buildings at Bristol and Walsall are known to the millions of motorway drivers who travel on the M5 and M6 – and we also enjoy a further centre of excellence in Stretford, Manchester. These offices are home to teams that include our Contact Centre, Telematics, Corporate Sales, Patrol & Technical, Legal & Insurance, RAC Shop, RAC Cars – and central functions such as Marketing, I.T & Business Change, Finance and HR teams.

Headquarters

Walsall, West Midland

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Supercentre

Bradley Stoke, Bristol

Centre of Excellence

Stretford, Manchester

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Corporate Responsibility

Safer, greener and smarter

We’re in the ‘Top Ten’ of ‘Most Trusted Brands’ because we care – for our members, our colleagues and our communities.

Our green credentials

We’ve radically reduced the carbon intensity of our roadside breakdown service, while still providing the highest level of customer satisfaction – minimising toxic emissions and fuel consumption, deploying intelligent systems (and speeding up recovery). RAC report on motoring First published in 1988, the RAC Report on Motoring has become widely regarded as the voice of Britain’s motorists – analysing key issues such as road safety, motoring taxation, cost of motoring and other key concerns for drivers.
Download report

Road safety for
the 21st century

We’ve teamed up with the Department for Transport’s THINK! Campaign and Aardman Animations to launch a national road safety campaign, fronted by Horace – our road safety mascot. Horace reaches out to young people through the nation’s schools and local communities, encouraging them to stay safe on the roads.

Meet Horace, our road safety mascot

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