At the RAC, the Roadside is at the very heart of our business, as our dedicated Patrols deliver an exceptional and much-needed service to members nationwide.
While we may be in unprecedented times at the moment, we’re continuing to provide this type of essential service across all divisions which means that it’s business as usual here at the RAC and we now have opportunities for Super Flex Patrols to join the team.
So, if you have the skills to provide flexible support to our members when they need it the most, while adopting a collaborative approach and showcasing an ability to think outside of the box then this role could be for you!
What’s in the Role?
This role is not like working in a garage, where you’ll complete job after job without ever interacting with customers or experiencing the satisfaction of a job well done.
Instead, you’ll be out there at the Roadside or members’ homes, dealing directly with breakdowns, providing technical support and delivering the type of exceptional service that leaves a smile on our customers’ faces.
As an RAC Super Flex Patrol, you’ll work the equivalent of 40 hours per week but without a set roster. This means that you’ll receive notice of precisely when you’ll be working seven days in advance, while the core hours that you’re scheduled to work will be sent three days in advance.
As part of this role, you’ll also come across a diverse range of vehicle-related breakdowns and technical issues, with our goal being for Patrols to fix at least four out of five cars as the roadside. So, you’ll need core mechanical and diagnostic skills that can be deployed efficiently and in real-time, as you strike the balance between completing quick and sustainable repairs.
Make no mistake; you’ll be the face of the RAC and someone who must exude authority and calmness at all times. You also shouldn’t be surprised if customers want to take your photo and share this on social media once you’ve completed their repair, which is why we call our Patrols the #OrangeHeroes of the RAC!
What Can you Expect from Us?
OK, so what can you expect from us? Here’s a breakdown of precisely what we’re offering:
- A highly competitive basic salary of £40,000 with OTE circa £45,000. You can also further develop your career and explore different areas of the business over time.
- An RAC Service Patrol van for work, fitted with a fully comprehensive & advanced RAC tool kit
- Not only will you have a comprehensive induction, but you’ll also have access to all the latest vehicle technology, along with support from technical experts based in our head office.
You’ll be rewarded with additional benefits including pension, life cover, a generous holiday entitlement, breakdown cover for you and your household and access to a comprehensive Flexible Benefits Scheme (which you can tailor to suit your lifestyle).
What Will we Need from You?
If you have the flexibility to work at relatively short notice and a customer-focused mindset that strives to make a difference, this challenging role could well be for you!
With this in mind, we’re looking for someone who has experience working as a car and light vehicle mechanic. You’ll also need a full driving license and a Level 2 light vehicle maintenance qualification as a minimum.
Obviously, our Super Flex Patrols will need to be flexible with regards to their shifts, working within the hours of 0600 and 0200 seven days a week. Your shift patterns will include evenings, early mornings, weekends and Bank Holidays.
This role may also require you to work in different areas of the country, while there’s also the possibility of overnights stays in some instances.
So, what are you waiting for? Our company needs people like you!