Our Departments

We’re powered by people

We work every day to put the joy back into driving. All our services are delivered through brilliant teamwork and continual innovation – not just by our Contact Centre, Sales and Patrols team, but through the most advanced I.T, Telematics, Marketing, HR and Finance capabilities. Every member of our 3,600-strong team has one thing in common: they’re here for our members and their colleagues.

Meet the departments

Delivering the best recovery and motoring services takes a great team – over 3,600 people in fact, all expert in what they do. So whether you join us in I.T, Telematics, Marketing, Patrol & Technical, Direct Sales, Corporate Sales, Finance, RAC Cars, Legal & Insurance or our Contact Centre, you’ll be working with a team that delivers, every day.

8.2 Million




Patrol Force




(across 3 UK sites)

2.3 Million


The complete end-to-end solutions team

RAC accident services offers a complete end-to-end accident management solution to fleet customers, insurers, vehicle manufacturers and brokers.

Our cutting edge processes which includes incident notification, recovery, quality repair management, total loss salvage, replacement vehicles, third party intervention and legal services to recover uninsured losses – and we’re also able to provide quality data to support incident prevention.

Our teams analyse trends to understand driver behaviours, types of accidents and incidents to manage risk - genuinely caring about driver wellbeing and delivering positive customer outcomes, through expert people, processes and technology.

Types of roles:
bull Claims support advisors
bull Intervention team
bull Repair management team
bull Business process and implementation.
bull In-house motor engineers
bull Apprenticeships.

The support that drives
our business

Our Admin & Support teams help us do everything we can to keep our members moving – supporting operations that range from Roadside Recovery and Insurance, to RAC Shop and Approved Garages. If you’re a team player, flexible, with attention to detail, we could well have the position for you.

A great way to start
your journey

Our Apprentice Academy is a great way to start your journey. We offer earn-while-you-learn Customer Service Apprenticeships where you’ll gain valuable skills and enjoy both structured study and supported learning in a contact centre environment.

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Growing and developing
our services and your skills

Our Business Services team works strategically with B2B customers and their own customers - to improve their business performance, reduce their costs and enhance their operational efficiency. This 20+ strong team is evolving rapidly from providing the ‘traditional’ corporate Roadside cover - to delivering solutions that encompass Telematics, Insurance, Legal & Motor Claims, Accident Services, Data Services and the full potential of our recently launched Business Club.

We’re extending our reach to deliver greater value, growing our relationship with corporate customers - by growing and developing the skills and horizons of the people in our team. Whether you work in Account Management, New Business or a Service Specialism, it’s a fascinating, fast-paced environment if you have the skills and energy to open business conversations on many levels with some of our largest customers.

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The B2B insurance experts

The Commercial Insurance Unit deals specifically with B2B2C and B2B2B relationships. This means we sell RAC branded products including Breakdown, Optional Extras, Telematics and Passport to business customers who in turn, sell to their customers be they business users or private individuals. This is usually done alongside the sale of another product e.g. motor insurance. Most of our customers are insurance companies or large insurance brokers who then on sell our products to their customers.

Making every journey count

No one else understands more about what motoring means to our members and how important every journey can be. Join the team and you’ll be fully trained to manage every imaginable motoring situation, becoming a real champion of service and ‘the voice’ of our organisation - whatever your shift working on Inbound or Outbound calls.

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Become part of our success

Fast-moving and ever-changing, we’re always looking for talent that will help us drive and develop our business. We’re firmly committed to building our team of permanent employees, but do offer some exceptional opportunities to Contractors too. If you’re interested in joining us as a Contractor, find out more about the part you can play with the Motorist’s Champion.

Keeping customers
informed and in control

RAC Data Services keeps our fleet customers informed and in control. We provide a wealth of market intelligence from Breakdown Reports and Recovery Statistics, to Fix Rates and Vehicle Analysis - to make sure costs are reduced, drivers are safe and vehicles stay on the road.

Driven to Succeed

Our Direct Sales team is the face of our business - engaging with hundreds and thousands of customers every year at supermarkets, motorway services, shopping centres, and many other prime locations. So imagine the potential of building your own business under the umbrella of one of the UK’s most trusted brands.

Just think what you can achieve with the full training and marketing support of a pioneering market-leader, enjoying uncapped commission working the hours that suit you - and wearing the newly-designed uniform of one of Britain’s most famous organisations. It’s not a role for ‘just anyone’. It takes stamina and the character to stop and talk with customers. But a variety of people have made a real success of this opportunity, with OTE of £44k and our very top performers earning £70k+.

To find out more about the Direct Sales Agents, please go to http://directsalesjobsraccareers.com

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Fast-paced finance
in a far-sighted team

As ‘Number One’ in what we do, we sell motoring services to more than eight million members and customers. Little wonder that we posted c. £500 million of revenue in 2014. Astute, farsighted financial modeling, forecasting and reporting has driven this success, enabling us to continually invest in the products and services that delight our members and customers..

Join the team and you’ll be constantly challenged to move with agility and pace, – having a voice in the team and the scope to develop a first-class finance career.

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Risk And Regulatory

The Team facilitates and monitors the implementation of effective risk management practices across the group and provides oversight regarding business processes and risks. It also provides strategic advice on all areas of regulatory principles, rules and guidance, including leading on any changes, and undertakes monitoring activity on key areas of regulatory risk. The team also manages our relationships with some key external stakeholders including the Financial Conduct Authority, Information Commissioner's Office and other regulatory bodies.

Corporate Legal

The Corporate Legal Team provides strategic advice and guidance to all areas of the business on the best ways to manage and mitigate any legal risks associated with our business and operations. The team combines business acumen with legal skills to provide business advice and practical guidance on all manner of legal and related matters. A key focus is the sign off of commercial contracts . The team also houses the Company Secretarial unit which provides in-house corporate services to RAC entities and also the Data Protection Officer

Internal Audit

The Internal Audit Team is an independent business unit which provides assurance to the RAC Executive that the control environment in RAC is operating effectively. They do this through a programme of planned audits each year and by undertaking ad hoc investigations and audits in response to any emerging issues or more immediate concerns. The team is also responsible for investigating financial crime, internal and external fraudulent activity and providing advice on anti-fraud controls .


The People Strategy driving
Business Success.

Our People Strategy is helping drive the RAC business and shape our enterprise-wide evolution. The last three years has seen us move and develop - quickly and expertly - to become an evergreater customer-centric, technology-enabled organisation powered by a diverse talentbase that includes Business Change, IT, Telematics, Finance, Legal, Marketing, Sales and Contact Centre skillsets. Reshaping and refining our HR policies and procedures has played a hugely important part in developing our market propositions - and delivering an outstanding 88% NPS. And we’re not standing still. Our HR team continues to evolve the People Strategy for a fast-moving Superbrand that’s looking to continually improve performance across Talent Acquisition, Talent Management, Training & Development, Compensation & Benefits and Employee Engagement – enhancing every facet of people performance across the Employee Lifecycle.

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Driving Change
and Innovation

IT drives everything we do at the RAC – and Business Change is constant in our organisation. We’ve pioneered ‘information’ and ‘technology’ from the early 20th century onwards, with our revolutionary roadside phone boxes and world-first mobile patrol teams. Today, we’re leaders in technology architecture, infrastructure, development, communications, support and maintenance – and the sheer range of roles in our I.T and Business Change teams reflect this, promising you one of the most rewarding experiences of your working life.

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Leading the way in Insurance

The RAC is one of the UK’s most innovative providers of insurance. We offer a broad  range of products to meet the needs of both the private and business motorists.   RAC ‘s insurance are both high quality (defaqto 5*)  and  highly  competitive

The RAC Insurance Team is responsible for all RAC-branded insurance products - doubling revenue in the past four years, making us a Top-5 car insurance broker. But we’re not just about car insurance. RAC has launched a range of insurance products from Home to Van insurance and has ambitious plans for each. And that’s where our highly-skilled Commercial Managers come in. Building strong commercial relationships with our insurance partners – enjoying the freedom to run their own P&L ,driving sales and retention and continually developing the proposition to best meet customer needs.

The RAC has been named as a ‘Trusted Car Insurance Provider’ at the Moneywise Customer Services Award 2014.

Providing Legal and Claims services through a trusted brand, helping to support thousands of customers each year.

Our team of c70 staff in Bristol provide a full range of legal and claims services from legal advice helplines, through to claims services and Legal Expenses Insurance. We deliver exceptional service which is achieved by supporting our staff, with extensive training and progression opportunities.

We’re always looking for people with the skills and the commitment to join us on our journey.

As Paul Evans, General Manager of Legal Services, says “There has never been a more exciting time to join our team. I recognise the size of the opportunity and the ability to grow the Legal Services business here at RAC, which is the reason that I joined to lead the business – and I hope the reason you will join our team too.”

Legal Advisory

Our highly skilled Legal Advisors use their experience and knowledge, as well as market leading legal research tools, to provide expert advice and support on a range of areas, such as:

  • Wills and Lasting Powers of Attorney
  • Probate and Estate Administration
  • Conveyancing and Property matters
  • Employment Law
  • Family Law
  • Consumer Law
  • Motoring Law

Legal Advice Services provides a great opportunity to work in the legal field and gain valuable commercial experience.  You’ll have the opportunity to develop your career to a senior role, through to a commercial business management route, or move into our in-house Risk and Regulatory Services, Corporate Legal and Internal Audit teams.

Claims Services

Our Claims Services team provide expert advice and support, helping to take away the strain of being involved in a road traffic accident. This highly experienced team can help with a range of services, such as:

  • Uninsured Loss Recovery – recovering loss of earnings and other out of pocket expenses
  • Roadside Recovery Invoicing – settlement of recovery costs after an accident
  • Vehicle repairs – getting your car fixed and back on the road
  • Replacement vehicle – arranging access to a vehicle if yours is off the road
  • Personal injury – arranging access to assistance in obtaining compensation for any injuries sustained

Our Claims Services teams provide a great opportunity to work in the area of motor claims and you’ll have the opportunity to develop your career within the role, through a commercial business management route, or by moving into other areas of RAC.


Our organised and accurate Administration team provides support to Advisory Services and Claims Services, including:

  • Data entry
  • Payment tracking
  • Mailbox management
  • Postal duties
  • Data reconciliation

A great opportunity to work in the Legal and Claims Services areas with opportunities to develop your career within the Department or by moving into other areas of RAC.

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Driving forward
a top-ten brand

Very few Marketing Departments offer the heritage and horizon of the RAC. Our Brand Equity is truly remarkable, but we’ve never rested on our laurels. Built on Insight and Innovation, we embraced Market Segmentation, CRM, Digital and Social early and with great success. We deeply understand the marketing mix – and give our marketeers the freedom to make the most of it. And our branding redefinition as ‘The Motorist’s Champion’ is a journey to enjoy.

It’s why some of the finest Marketing professionals work in our iconic Bristol building, to experience the professional challenge and quality of life that few enjoy elsewhere.

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Keeping our
Motorists Moving

RAC Patrols enjoy the freedom of the road and a role where no two days are the same - and for our customers, they’re often the difference between a very heartening experience or a pretty stressed day. So they’re more than trained mechanics: they’re the ultimate ‘people people’, able to put customers at ease as well as expert in the use of state-of-the-art diagnostic tools. They’re also very much part of a team – fully supported by a real-time technical helpline and a world-class technical operation that includes Flatbed Recovery Drivers.

The technical expertise of our patrols mean we fix 4 out of 5 by the roadside and our technical teams offer training to motor manufacturers.

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A destination built
on trust and confidence

RAC Cars is a major force for good in the used car market, enabling car sellers to advertise their vehicle free-of-charge and reach an online audience of millions within minutes.
Our team makes sure that customers have easy access to a range of products that can give buyers confidence that their next car won’t turn out to be a dud – offering everything from a Car Passport (the UK’s most comprehensive vehicle check that is delivered to a user in seconds), to booking a full vehicle inspection by an experienced RAC engineer.
We relaunched RAC Cars in the spring of 2015 – and there’s never been a better time to join the team!

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80,000 products, 24/7

We’re a real community for drivers in the UK - and continually looking to offer the one-stop-shop for all their motoring needs. Our online RAC Shop revolutionised the way motorists can find all the products they need in one destination, in just a few clicks – and we’re constantly adding to the 80,000 motoring products available 24/7.


Small by name, big by ambition

SMEs are businesses with fewer than 250 employees. There were 5.2 million SMEs registered in the UK in 2014, which represents over 99% of all UK businesses. (source BIS, Business Population Estimates 2014).

The SME team is focused on providing unique, relevant products and services for an SME’s business vehicles, to keep their business moving. These services include Business Breakdown cover, Fuel Cards, Telematics, Insurance and our innovative fleet management software, Business Club. This is a fast growing sector in the UK economy and whether you work in Marketing, Sales or Customer Services, you will benefit from a fast paced and constantly changing environment.

The future of Telematics is here

The RAC stands unique as ‘the eyes and ears’ on UK driving habits, behaviours, trends and forecasts. And our Telematics team sits at the heart of this intelligence, insight – and product development. This team is a key part of our future and we’re continually looking to invest in new people and new innovations - not just in the short-term to grow our services, but as a key strategic direction for both our business and for the future of driving in the UK.

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