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At the RAC, the Roadside is at the very heart of our business, as our dedicated Patrols deliver an exceptional and much-needed service to members nationwide.
While we may be in unprecedented times at the moment, we’re continuing to provide this type of essential service across all divisions. This means that it’s business as usual here at the RAC, where our Patrols are working tirelessly and helping to deliver critical workers to the frontline and keep the flow of food and medicine open.
We’re also preparing for the future and the return of normal life, and are currently conducting video interviews for people to become RAC Super Flex Patrols. Successful applicants will join a ‘bank’ of candidates that we can hire when normal life returns, creating an opportunity to work with one of the UK’s biggest roadside assistance providers in the UK.
So, do you have the skills to provide flexible support to our members when they need it the most, while adopting a collaborative approach and showcasing an ability to think outside of the box? If so, this role could be for you!
What’s in the Role?
This role is not like working in a garage, where you’ll complete job after job without ever interacting with customers or experiencing the satisfaction of a job well done.
Instead, you’ll be out there at the Roadside or members’ homes, dealing directly with breakdowns, providing technical support and delivering the type of exceptional service that leaves a smile on our customers’ faces.
As an RAC Super Flex Patrol, you’ll work the equivalent of 40 hours per week but without a set roster. This means that you’ll receive notice of precisely when you’ll be working seven days in advance, while the core hours that you’re scheduled to work will be sent three days in advance.
As part of this role, you’ll also come across a diverse range of vehicle-related breakdowns and technical issues, with our goal being for Patrols to fix at least four out of five cars as the roadside. So, you’ll need core mechanical and diagnostic skills that can be deployed efficiently and in real-time, as you strike the balance between completing quick and sustainable repairs.
Make no mistake; you’ll be the face of the RAC and someone who must exude authority and calmness at all times. You also shouldn’t be surprised if customers want to take your photo and share this on social media once you’ve completed their repair, which is why we call our Patrols the #OrangeHeroes of the RAC!
What Can you Expect from Us?
OK, so what can you expect from us? Here’s a breakdown of precisely what we’re offering:
What Will we Need from You?
If you have the flexibility to work at relatively short notice and a customer-focused mindset that strives to make a difference, this challenging role could well be for you!
With this in mind, we’re looking for someone who has experience working as a car and light vehicle mechanic. You’ll also need a full driving license and a Level 2 light vehicle maintenance qualification as a minimum.
Obviously, our Super Flex Patrols will need to be flexible with regards to their shifts, working within the hours of 0600 and 0200 seven days a week. Your shift patterns will include evenings, early mornings, weekends and Bank Holidays.
This role may also require you to work in different areas of the country, while there’s also the possibility of overnights stays in some instances.
So, what are you waiting for? Our company needs people like you!
0844 891 3111
(Charges will apply)