Digital Analyst

We are seeking an ambitious Digital Analyst to join us on our exciting digital transformation journey.

As a Digital Analyst you will be integral to delivering insightful and actionable recommendations, through reporting, and analysis; with a focus on establishing best-practice processes and enabling data-driven decision making across RAC products. The role will be embedded in one of our 3 Digital Value Streams.

 What you will do:

• Directly contribute to digital squads to ensure a data and customer insight led approach
• Evaluate the digital journeys continuously, focusing on surfacing insight that informs ab testing hypotheses utilising Adobe Analytics, Glass box and Adobe Target
• Create dashboards to provide the squad and key stakeholders with exceptional and easy-to-use reporting.
• Develop ways of automating data collation and manipulation to improve process of business reporting.
• Working alongside data teams to improve ways of working and enhance understanding of our digital data
• Focus on identifying click to conversion inhibitors and make recommendations on tests or developmentUse expertise and trading insight to contribute to the delivery of accurate forecasts
• Develop and iterate upon audience, profiling and segmentation to inform squad decisions
• Assist with effective customer segmentation and profiling across multiple channels and platforms.
• Independent development of complex cross-device and cross-platform analyses, reports and tracking concepts.
• Manage analytics system to ensure data is collected and reported accurately (custom reports, marketing channels, data classifications, etc) across web and app.
• Support the maintenance and enhancements of the insight tools and platforms.
• Provide users with access to relevant analytics systems and training to self-serve and improve internal capabilities.
• Create and maintain automated analytics reports and dashboards across the business.
• Participate in agile ceremonies, such as sprint planning, daily stand ups, sprint review and sprint retrospectives.
• Work closely with the agile team and business stakeholders to understand the needs of the business.
• Support the team throughout the sprint, clarifying user stories and providing solution guidance

• Experience in Adobe Analytics
• Can confidently demonstrate use of reporting tools – such as Adobe Analytics, Adobe Target, Google Analytics & Microsoft Excel (experience of SQL, PowerBI, Tableau, Looker or Google Data Studio desirable).
• The ability to present and communicate data in a meaningful and actionable way.
• Experience of managing and prioritising multiple ongoing tasks.
• Experience in evaluating AB tests to optimise conversion and engagement online and in app.
• Great relationship management skills, with both internal and external partners.
• Ability to deal well with ambiguity and enjoy problem solving
• A basic understanding of digital marketing channels such as PPC, Social, Affiliates, SEO and Display.
• An enthusiastic, ambitious and driven personality.
• A creative mind – open to, and not afraid to try, new ideas.
• A strong commercial mind, who can spot good opportunities
• Experience in tag management and tracking frameworks for analysis is advantageous

The RAC is on a journey to revolutionise the way we provide our differentiated range of driving services to our 13m personal and business members, so we’re looking for problem-solvers and passionate engineers to build digital products with cutting-edge technology.
In partnership with our new shareholder Silver Lake, the global leader in tech investing which has unparalleled technology expertise, we’re executing an organisation-wide digital transformation focusing on adoption of modern tech and tools, customer-led product development and data-driven decision-making. This opportunity may involve working on an app with millions of users, an ecomm platform that processes tens of millions of revenue per year, or technology that supports our patrols to attend 2.3m call-outs each year.