RAC are now recruiting for a Membership Trainer to join us on a Full Time, Permanent Contract working within our friendly and welcoming Consumer Roadside team, based in our Iconic Building at RAC Bradley Stoke, Bristol! (with expectation of delivering training in all three sites)
The RAC are looking for someone that can design, deliver and evaluate dynamic development solutions, aligned to the learning cycle for colleagues across Consumer Operations, Contact Centre & SME.
As a Membership Trainer, you will be working as part of a Contact Centre team and working closely with Consumer operations and SME. There is a requirement to work flexibly and undertake ad-hoc duties as required by the demands of the business.
Role and Responsibilities:
- Deliver / facilitate training to new and existing colleagues across multiple disciplines; aligned with the training plan and ensuring regulatory requirements are met
- Ensure colleagues entering training have all relevant assets/system accesses and are trained how to use it
- Design and deliver training packages, utilising all available options and accommodating different learning styles
- Maintain, evolve and improve existing training materials in line with industry best practice/RAC policy frameworks
- Build and maintain effective working relationships with Membership Seniors to ensure a seamless learning experience for colleagues as they move from classroom to role
- Actively take responsibility for day to day decisions relating to enhancement of colleague development
- Using own initiative to assist in identifying areas requiring additional support, offering coaching and training solutions through closely working with operational management
The Ideal candidate:
- Outgoing/confident individual with a positive ‘can do’ attitude
- Experience of delivering/facilitating training within a sales regulated environment.
- An experienced Coach with proven ability to deliver feedback in a positive, enthusiastic and constructive manner.
- Excellent organisational skills including time management with willingness to accept ownership and accountability of work.
- Excellent communication skills, both written and verbal with the ability to work effectively and interact with colleagues across all RAC business areas whilst having a strong Business and operational understanding.
- Demonstrate a drive and desire to make an impact upon the business.
- In-depth knowledge of RAC products, systems, processes and MS Office software literate would
In return we offer a competitive salary and on target annual company bonus, contributory pension scheme, life insurance, 25 days annual leave plus bank holidays, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employee benefits for you to choose from including the option to purchase additional annual leave.
Together we are all #OrangeHeroes