RAC has an exciting Hybrid opportunity for a Quality Assurance Analyst to join our Quality Assurance Team based at our Bradley Stoke office on a Permanent basis.
The purpose of a Quality Assurance Analyst is to analyse and report on both regulatory adherence and member experience. You will have a keen eye for attention to detail as one of your responsibilities will be to flag potential fraud and non-compliance issues at the earliest opportunity.
Benefits and rewards:
- FREE Ultimate breakdown cover for you and your household worth up to £500
- FREE on-site parking
- Flexible benefits you can tailor to suit you
- Free European Breakdown cover including 7 days car hire to continue your journey
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out
Shift Pattern: Monday – Friday, 8am - 6pm - 35 Hours per week
What you’ll do…
•Utilise and drive improvements in management information to monitor performance.
•Work with the Training & Quality Manager to highlight areas of focus through gap analysis.
•Maintain excellent RAC and competitor knowledge, and commercial awareness.
•Communicate confidently and professionally with all colleagues, delivering exceptional service.
•Produce agreed insight reports that convey key issues via appropriate metrics.
•Identify and share any compliance risks with the Quality Assurance management team.
•Ensure continuous improvement by highlighting development for individuals and the team.
•Identify and share any compliance risks or poor member experiences.
•Ensure all compliance and finance reporting is maintained and delivered on time
What you’ll need…
•Experience of working in a regulated analytical environment.
•Excellent and demonstrable analytical ability with a high level of attention to detail.
•Good level of commercial awareness.
•The ability to communicate effectively with all levels of stakeholders.
•Advanced analytical skills including but not limited to Excel, SQL and Microsoft Power platforms.
•Highly literate with an excellent eye for quality across multiple disciplines
- Handle it Together
- Exceptional Service
- Raise The Bar
- Own It
If this role fits your skillsets, go ahead and apply now!