We now have a fantastic opportunity for 2 Legal Technical Leads to join our Legal Services team supporting the Legal Advisory team. This team provides initial legal advice and assistance to our RAC and corporate partner customers by telephone a range of private law matters, offering positive resolutions over the phone, including policy application and guidance on all products provided by and/or serviced by RAC Legal Services
As part of the team you will provide services for our prestigious corporate partners, including many well-known brands across the insurance, banking and financial services sectors, as well as offering access to advice and support to over 2 million of our own members.
What you’ll do….
- Deliver exceptional service to our members and other customer through the provision of high quality legal advice over the phone on most private legal matters.
- Utilising data and CRM/database to record accurate details of all interactions
- Keep up tp date with the law, our internal processes and policies to enable you to support the rest of the Legal Advisory team with all things technical
- Your role will be divided between helping both customers and colleagues.
- You will support the Quality Assurance and Training Manager with their quality motoring and through coaching and rounded feedback, support the team on their continuous improvement journey.
- Manager complaints from within the team to resolve them in a timely matter whilst keeping customer satisfaction at the heart of everything you do
What you’ll need…..
- You’ll be a Law graduate (LLB and post graduate qualification eg. LLM, LPC/LSF or BVC) and/or equivalent legal/insurance qualification or have allied industry gained work experience.
- Excellent communication skills, both verbally and written
- Strong attention to detail
- No less than 6 months experience working in a customer facing role
- Proven ability to multitask and successfully manage own workloads
What you’ll get….
- Competitive salary and the chance to learn the practical application of the law
- You will get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows
- Flexible Benefits for you to tailor
- Free on-site parking
- Holiday Allowance
- 7 days car hire, European cover which also includes free legal advice and garage support
- Hotel discounts & days out
- £25 towards MOT voucher each year
- You’ll also participate in our renowned training programme to prepare you for the role and have real opportunity for progression within our Legal Department and for your future career.