RAC have an exciting new opportunity for a Customer Data Analyst who will work within our Business Roadside team. You will be at the centre of one of our biggest business divisions, providing insight and analysis across all B2B partner performance, determining what is driving the margins and focusing on recommending and supporting best practice processes in collaboration with relevant account teams. This is a new and exciting role with a real opportunity to make an impact.
You will be an expert in Power BI and Excel with an excellent understanding of SQL, Adobe Analytics and Snowflake as well as excellent communication skills to summarise and present and communicate data in a clean, meaningful and actionable way.
This is a hybrid role working 2 days a week from the office and 3 days a week from home – based from our Bescot or office
What you will do
- Works with our Technical Data team to create performance dashboards and interrogates the underlying data to identify key trends and insight.
- Works with Finance and Operations to ensure quality and reliability of data and understand the ‘why’ in the underlying performance.
- Works with Account teams day to day as a subject matter expert on the data and insight, arming account teams with a clear ‘why’ rationale to use in partner conversations.
- Creates clear customer summaries for monthly B2B sector commercial review meetings (insight, opportunity, recommendation). Attends these sector review meetings, presents findings and recommends action.
- Supports the MD, FD and CD with planning activity for budget process and reforecasting processes as required.
What you will need
- The successful candidate will have demonstrable experience of managing large numbers of metrics and be willing to challenge constructively where needed.
- You will be able to prioritise multiple ongoing tasks and be able to triangulate against multiple data sources turning this into clear and concise communication, getting complex data stories across with a range of audiences.
- Excellent experience of data tools – particularly Excel and PowerBI. Understanding / usage of SQL, Snowflake, Adobe Analytics also preferred
What we offer
At RAC, our colleagues go above and beyond to create peace of mind for our members. And we believe in rewardingyouin return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our annual bonus scheme.
- Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of RAC.
- Holidays 25 days & bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.