Legal Services Reception Handler

About The Role

Are you an articulate and detail-conscious professional with a passion for delivering excellent customer service? We’re looking for a Legal Services Reception Handler to join our Legal Advisory team. 

In this role, you’ll be the first point of contact for our customers, taking inbound calls, validating policies, and arranging timely call-backs from our legal advisors. You’ll play a key part in maintaining our service levels and ensuring every customer interaction is handled with care, accuracy, and professionalism. 

We can consider both full and part time applications.  
Full Time: Mon-Fri 35hrs working shifts between 9am-6pm | Hybrid model 2days office | 3 days remote 
Part time: Flexibility on days to be discussed, working 17.5hrs pw | Hybrid model tbc | Hours/days would be discussed with the hiring manager

Key Responsibilities 

• Answer inbound calls using a structured approach and log all activity accurately on our case management systems. 

• Validate legal expenses insurance (LEI) policies to support legal advisors with their follow-ups. 

• Communicate professionally with members, insurance companies, and internal/external stakeholders via phone, email, and post. 

• Ensure all customer interactions are compliant with FCA, DPA, and PCI standards. 

• Assist with administrative tasks, including maintaining accurate records and validating policy information. 

What You'll Bring 

• Excellent communication skills—both written and verbal. 

• Strong attention to detail and a high level of accuracy in data entry. 

• Ability to build rapport with customers, internal teams, and external partners. 

• Confident IT user with a good understanding of Microsoft Office and general systems. 

• A team player with a flexible, proactive, and customer-focused approach. 

• Experience in a call centre or customer service environment is desirable. 

• A curious and empathetic mindset—you’re not afraid to ask questions and handle objections professionally. 
  
  

  RAC also offers excellent benefits in addition to a competitive salary: 
  

  • FREE RAC Complete Breakdown Service from Day One.
  • 25 days annual leave entitlement plus bank holidays.
  • Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
  • 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
  • Enhanced Parental Leave
  • Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
  • Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
  • Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.

    

  When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!