We have an exciting opportunity for a Porsche Technical Support Specialist to provide industry leading, expert technical guidance across current and legacy Porsche models, systems and services. This is a unique opportunity to proactively support the product quality landscape for Porsche Cars Great Britain and provide a luxury experience for our customers.
Responsibilities
- Provision of technical guidance and support to the Porsche Centre network and to internal stakeholders as required.
- Create and distribute content using the most appropriate medium (e.g. videos, presentations, how-to guides, etc.), to inform and upskill the business with appropriate levels of information for the target audience.
- Develop a detailed understanding of technology within current and upcoming products, services and diagnostic systems.
- Provide relevant information to the Porsche Centre network regarding problems and solutions to manage incoming enquiry volume and ensure efficient repair for the customer.
- Identify problems with multiple occurrences and produce/maintain documentation to summarise and quantify them and take ownership of these problems from identification through to resolution.
- Undertake relevant training to ensure accurate support can be provided for upcoming products, services and diagnostic systems.
- Deliver assigned projects within agreed timeframes to appropriate standards that enhance product quality, customer experience, network performance and/or the support offering of the Service Quality department.
- Escalation of cases to the Technical Support Manager with relevant information and documentation when certain criteria are met.
Accountabilities
- To understand and assist in the delivery of business strategy and objectives
- Deliver an agreed level of service to the internal and external customer, business partners and external suppliers in line with the company values
- Take ownership for personal development needs in anticipation of business requirements, including the conducting of training to deliver appropriate levels of support in electronics, mechanical systems, high voltage systems, digital technology etc.
- Contribute fully within the team, ensuring that the right environment is maintained
- Ensure the appropriate level of management control and system exploitation is applied to all relevant systems
- Always adhere to company policies and procedures
Requirements:
- Full UK Driving Licence
- A strong background in automotive repair and vehicle diagnostics (Master/Gold Technician)
- Hands-on experience as a fully qualified technician or technical supervisor/advisor
- Strong communicator, with the skillset for simplifying complex systems into understandable terms
- Able to manage multiple cases and projects with precision
- Passion for continuous improvement and product evolution
Desired:
- Vehicle HVE (High Voltage Expert) qualified
- Detailed knowledge of connected vehicle systems
- Previous experience of providing automotive technical support
In return we offer
- Work pattern of 37.5 hours weekly, Monday to Friday with hybrid working
- Holiday allowance of 27 days + bank holidays
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
- Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
- Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.