Join the RAC as a Social Media Customer Expert
Are you passionate about delivering outstanding customer service and making a real impact through social media? The RAC is excited to offer a 6-Month Fixed Term Contract within our dynamic Social Media team.
This is a hybrid role, with two days a week in our Bristol or Bescot office and three days working from home.
Your Working Hours
You’ll work on a rotational shift basis:
- Monday to Friday: Between 8am and 11pm
- Weekends: 9am to 5pm
What You’ll Be Doing
As a Social Media Customer Expert, you’ll be the voice of the RAC across our social platforms, providing exceptional service to both existing and potential members. You’ll:
- Respond to customer posts across social media channels with empathy and professionalism
- Investigate and resolve queries and complaints, keeping customers informed throughout
- Prioritise tasks across multiple platforms including social media, review sites, and complaints channels
- Communicate clearly and effectively in writing and verbally across various formats
- Maintain strong product knowledge and stay informed about competitor offerings
- Meet performance goals such as quality, response times and complaint resolution standards
What We’re Looking For
To thrive in this role, you’ll bring:
- Experience in customer service or complaint handling, ideally in a regulated environment
- A genuine interest in or experience with social media platforms
- Strong communication and listening skills
- A proactive, resilient, and self-motivated approach
- Confidence working independently and as part of a team
- Solid PC and literacy skills
- Flexibility and adaptability in a fast-paced environment
What We Offer
We believe in rewarding our people. Here’s what you’ll get:
- Competitive salary and eligibility for our bonus scheme
- 25 days holiday plus bank holidays
- RAC Group Personal Pension scheme with up to 6.5% employer contribution
- Family leave support and flexible working resources
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme (including electric vehicles) after 12 months
- Free RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
- Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’
Our Commitment to Inclusion
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.