RAC are on the lookout for an experienced Forecasting Analyst to join the team on a permanent basis.
As a Forecast Analyst, you will own and manage forecasting activity for our Sales & Service Contact Centre. You will develop and maintain complex forecasting and propensity to call models that accurately predict demand across inbound, outbound, digital and back office channels. Your insight will support performance delivery, cost management, resourcing decisions, and operational planning.
We offer more than a job. We offer a career with purpose.
As a Forecasting Analyst at RAC, you’ll get benefits that go the extra mile
- Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
- Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
- Time Off That Matters – enjoy 25 days annual lave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
- Financial Security & Perks –pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
- Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
What you’ll do
- Lead strategic forecasting across inbound, outbound, digital and back-office channels, maintaining accurate demand
- Use key data sources (Marketing activity, customer behaviour, pricing and digital traffic) to deliver accurate long-term forecasts for volume, shrinkage and utilisation
- Monitor trends and update forecasting models to reflect changes, identify risks, opportunities and required actions
- Work closely with scheduling and real-time teams to support operational readiness and mitigate performance risks
- Provide clear insight, variance analysis and performance commentary to inform operational, resourcing and financial decisions
What you’ll need
The ideal candidate will be a natural problem-solver who loves diving deep into data to uncover trends, patterns & opportunities. Strong communication and stakeholder management is essential.
You will also need:
- A minimum of 2 years’ experience in a contact centre planning environment
- Strong understanding of contact centre planning & forecasting mythology
- Strong modelling capability, particularly in Excel, Linear, regression modelling skills
- High numerical capability with strong analytical and problem-solving skills
- Ability to build and present insight clearly to senior leaders
- Ability to use SQL, Power Pivot and Power BI.
- Highly motivated, proactive and able to deliver high quality outputs
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Ready to make a difference? Your next career move starts here.