Join the RAC
as a Customer Care Expert
We're looking
for Customer Care Experts to join our Bristol (Bradley Stoke) team on a Full-Time,
6 month fixed-term contract. Working Monday to Friday, this is a great
opportunity if you're looking for predictable hours, meaningful work and the
backing of a trusted brand.
Our Customer
Care team support members when things haven't gone to plan. As a Customer Care
Expert, you'll take ownership of enquiries and complaints, guiding members
through the process with empathy, clarity and professionalism.
You won't just
pass problems on, you'll see cases through to resolution, helping turn
difficult situations into positive outcomes and rebuilding trust along the
way.
We
offer more than a job. We offer a career with purpose.
As
a Customer Care Expert at RAC, you’ll get benefits that go the extra
mile
· Earnings
That Motivate – enjoy a competitive salary of £24,606 plus automatic enrolment in our ‘Owning It
Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s
future success and be rewarded for the exceptional work you deliver.
· Tools
to Drive Your Future – get started with a free RAC Ultimate Complete
Breakdown Service from day one, plus access to a car salary sacrifice scheme
(including electric vehicle options) after 12 months, delivering serious tax
savings.
· Time
Off That Matters – enjoy 23 days annual leave (Pro-rata), plus bank
holidays. We also support work-life balance with paid family leave, flexible
schedules, and practical resources to help navigate personal commitments.
· Financial
Security & Perks – pension scheme with up to 6.5% matched
contributions alongside life assurance cover up to 4x salary (10x optional with
flex benefits), designed to support you long-term.
· Wellbeing
That Works for You – our 24/7 confidential support service is
available to you and household members aged 16+, offering reassurance whenever
you need it.
· Extras
That Make a Difference - access Orange Savings, our exclusive discount
portal with deals across top retailers, holidays, tools, tech and more. After
passing probation, you’ll automatically join our Colleague Share Scheme, giving
you a stake in our collective success.
What you’ll
do
- Handling inbound calls and written
queries from RAC members
- Taking full ownership of complaints
and complex queries from start to finish
- Communicating decisions clearly,
fairly and with empathy
- Working within FCA standards and
agreed timelines
- Updating systems accurately and
keeping case records compliant
What you’ll
need
- Experience in customer service or
complaints handling
- The confidence to manage challenging
conversations calmly and professionally
- Strong communication skills, both
written and verbal
- Good attention to detail and the
ability to use multiple systems
- A genuine customer first mindset
Why RAC?
For more than
128 years, we’ve been keeping drivers moving, and today we’re trusted by over
15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating
showing that RAC is a place where support, ambition, and opportunity go hand in
hand.
We welcome
people from every background, value every voice, and back your growth every
step of the way. At the RAC, you can bring your full self to work and we’ll be
with you every step of the way to help you grow and develop your career.
Ready to make
a difference? Your next career move starts here.