RAC has an exciting opportunity for a highly driven and collaborative Retention Strategy Manager to join our Consumer Roadside division on a permanent basis. Based at our Bradley Stoke, Bristol office on a hybrid model (two days per week on site), this influential new role will shape the future of our Breakdown proposition and member experience. It’s a fantastic opportunity to shine, working in a supportive, fast‑moving environment where you can make a meaningful impact, contribute to RAC’s long‑term commercial strategy, and develop genuine long‑term growth in your career.
What You’ll Do
- Shape and improve the member Breakdown proposition and experience to support improved retention and revenue performance.
- Lead forward‑looking strategy work, identifying opportunities 12–24 months ahead and helping to build a clear, achievable roadmap of change that supports long‑term growth.
- Use insight and performance trends to spot opportunities, highlight risks and inform decision‑making.
- Support the development of business cases and collaborate with stakeholders to secure approval for new ideas.
- Work closely with Digital, Operations, Marketing and Pricing teams to ensure changes land smoothly and deliver positive outcomes for our members.
- Build strong, trusting relationships across the organisation, helping to maintain clarity and momentum in a fast‑paced, dynamic environment.
- Contribute to delivering meaningful improvements across RAC’s member base as part of a team focused on continuous progress.
What You’ll Bring
- Strong commercial awareness with experience shaping, developing or delivering customer propositions.
- A strategic and inclusive mindset, able to plan-ahead and support long‑term business and personal growth.
- Confidence interpreting insights, customer feedback and performance trends to guide recommendations.
- Ability to build relationships, influence stakeholders and bring people together around shared goals.
- A proactive, collaborative way of working and comfortable navigating a dynamic environment.
- Experience within financial services, subscription or membership‑based environments is helpful, but not essential.
Location | Working Pattern | Salary
Based in our Bradley Stoke, Bristol office with hybrid working. Typically two days per week on site. This is a full-time permanent role.
Salary aligns with market & experience.
As a Retention Strategy Manager at RAC, you’ll get benefits that go the extra mile
- Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme, giving you a unique opportunity to share in RAC’s future success.
- Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
- Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work–life balance with paid family leave, flexible schedules and practical resources to help navigate personal commitments.
- Financial Security & Perks – benefit from a pension scheme with up to 6.5% matched contributions alongside life assurance cover of 4× salary (10× optional with flex benefits), designed to support you long-term.
- Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition and opportunity go hand in hand.
Ready to Apply?
If you’re excited by the opportunity to shape forward‑looking strategy, influence meaningful commercial outcomes and make a genuine impact in a new and high‑profile role, we’d love to hear from you. Apply today and take the next step in your career with RAC.