We’re excited to offer a 9-month fixed term opportunity for an Insurance Product Manager to join our team.
You’ll play a key role in supporting and improving our insurance products making sure they perform well, meet customer needs, and evolve in the right way. You’ll work closely with teams across the business, using insight and customer feedback (including complaints and webchat interactions) to make meaningful improvements.
This role is perfect for someone who enjoys working with data, customer insights and cross-functional teams to shape and improve products that genuinely make a difference to our members.
This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week from home offering flexibility while being part of a dynamic and supportive team.
We offer more than a job. We offer a career with purpose.
As a Product Manager at RAC, you’ll get benefits that go the extra mile
· Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
· Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
· Time Off That Matters – enjoy 25 days annual lave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
· Financial Security & Perks –pension scheme with up to 6.5% matchedcontributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
· Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
· Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
What you’ll do
Product Management & Continuous Improvement
- Support the end-to-end lifecycle of our insurance products - from reviewing customer journeys to identifying opportunities to enhance performance.
- Use customer insight, operational feedback and market trends to recommend improvements and optimise product experience.
Customer Insight & Feedback
- Explore data trends across complaints, webchat and customer interactions to understand what customers are telling us.
- Work with teams across Operations and Customer Service to turn feedback into clear actions that improve the customer experience.
Data & MI Analysis
- Use MI to understand product performance, identify patterns and spot opportunities.
- Build clear, engaging reports that help stakeholders make informed decisions.
Collaboration & Delivery
- Work with colleagues in Marketing, Compliance, Operations, Distribution and Pricing to ensure our products deliver the right outcomes for customers and the business.
- Help coordinate and support product meetings, sharing updates, insights and recommended actions.
Supporting Product Evolutions
- Contribute to ongoing change initiatives, product refreshes and improvements to customer journeys.
- Bring curiosity and a problem-solving mindset to help shape better experiences for our members.
What you’ll need
- Experience working with insurance products, customer insight, MI, operational feedback or product improvements.
- A genuine interest in personal lines insurance and customer journeys.
- Strong relationship building skills and the confidence to work with a wide rangeof stakeholders.
- Good analytical skills, with the ability to turn data into meaningful stories and recommendations.
- Highly organised with great attention to detail and the ability to manage multiple priorities.
- A proactive, curious mindset and willingness to look beyond the obvious.
You’ll have access to a wide range of development options while you’re with us. We’ll give you the chance to:
- Build hands on experience across product, customer insight, operations, and MI.
- Develop your skills through on-the-job learning, mentoring and exposure to cross functional projects.
- Gain valuable insight into insurance product management and customer experience improvement.
- Expand your network across Product, Operations, Compliance, Marketing, and Senior Leadership.
- Strengthen transferable skills such as stakeholder management, analytical thinking and problem solving.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Ready to make a difference? Your next career move starts here.