Project and Transformation Manager - SMR

There has never been a more exciting time to join RAC in our rapidly growing SMR division, with this new Project & Transformation Manager role created to support this substantial growth. 

This brilliant opportunity has arisen a result to the rapid growth of our Service Maintenance & Repair (SMR) business. As SMR continues to scale, we’re strengthening the way we deliver change, ensuring new workstreams are onboarded effectively, processes evolve at pace, and our operational capability grows sustainably. 
 
SMR is becoming ever more important, and is a key focus going forward. This role presents an incredible opportunity to be part of the push to continue to grow at an exciting scale in the coming months & year(s).  

Based at our Bradley Stoke, Bristol office on a hybrid model (typically two days per week on site), this role is a fantastic chance to influence meaningful transformation in a fastmoving, supportive environment where you can make a genuine impact and grow your career. 

What You’ll Do 

• Support the delivery of cross functional transformation and improvement initiatives that help SMR scale efficiently and consistently. 

• Onboard and embed new workstreams and processes, ensuring clear structure, repeatability and readiness for growth. 

• Plan, coordinate and track projects end to end, bringing method, clarity and momentum to complex or fastmoving work. 

• Use data, insight and performance trends, even when manual or incomplete, to guide decisions and highlight areas for improvement. 

• Identify gaps in processes and support the creation of new, better ways of working that benefit colleagues, customers and partners. 

• Work directly with senior leaders, providing clear updates, managing expectations and ensuring agreed actions progress. 

• Build strong relationships across Finance, Marketing, Product, Operations, Digital and the Contact Centre to ensure changes land smoothly. 

• Contribute to a continuous improvement culture, simplifying processes and supporting the delivery of consistent customer experiences. 

What You’ll Bring 

• Proven experience onboarding new workstreams or processes, with the ability to bring structure quickly. 

• A methodical, organised approach, meticulous with detail but practical rather than perfectionist. 

• Confidence working in a dynamic, challenging fast moving environment, able to create order, simplify complexity and keep delivery moving. 

• A freethinking, solutions focused mindset with the ability to turn problems into clear, actionable recommendations. 

• Strong stakeholder management skills, comfortable influencing senior leaders and holding them to agreed actions. 

• Ability to spot gaps, challenge existing processes and introduce improved ways of working at pace. 

• Comfortable working with data, interpreting, manipulating and improving the use of existing datasets where needed. 

• A dynamic, collaborative style with the ability to build strong relationships across the business. 

• A proactive sense of ownership, able to set clear objectives, stay accountable and drive progress. 

• Experience in project, transformation or strategic roles, or in environments undergoing rapid growth and change. 
   

This role would also suit a Project Manager looking to broaden into transformation, or an Analyst seeking a step into a more project focused role with greater ownership and variety. 

Location | Working Pattern | Salary 

Based in our Bescot, Walsall office with hybrid working. 
Typically two days per week on site. 
This is a fulltime permanent role. 

Salary up to £51,400 depending on experience + conditional 10% annual bonus. 

As a Project & Transformation Manager at RAC, you’ll get benefits that go the extra mile 

Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme, giving you a unique opportunity to share in RAC’s future success. 

Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings. 

Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work–life balance with paid family leave, flexible schedules and practical resources to help navigate personal commitments. 

Financial Security & Perks – benefit from a pension scheme with up to 6.5% matched contributions alongside life assurance cover of 4× salary (10× optional with flex benefits), designed to support you long-term. 

Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it. 

Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.