Motability - Customer Service Specialist
Location: RAC, Walsall
Contract: Part-Time | Permanent
Hours: 25 hours per week | Fully Office Based
Salary: £13,256.53
Shifts: Various across Monday-Sunday
About the Role
We’re looking for caring and confident individuals to join the Motability Team as a Customer Service Specialist, on a part-time basis.
In this role, you’ll be the first point of contact for Motability customers experiencing vehicle breakdowns. Many of our customers have complex needs, so your ability to listen, reassure, and act quickly is essential.
You’ll play a vital role in making sure our customers get the right help, as quickly as possible.
What You’ll Be Doing
As a Customer Service Advisor, you will:
Handle breakdown calls efficiently
Answer customer calls promptly, meeting key performance targets.
Log accurate information
Capture important details such as location, vehicle issues, and customer needs to support quick assistance.
Reassure customers
Provide calm, clear, and empathetic support during what can be a stressful situation.
Support effective triage
Gather the right information to help determine the best response—whether that’s an RAC patrol or a mobile mechanic.
Keep systems up to date
Ensure all information is recorded accurately to avoid delays or errors.
Work as part of a team
Collaborate with colleagues and technical teams to ensure the customer gets the right support quickly.
What We’re Looking For
Skills & Experience
- Strong customer service skills with a friendly and empathetic approach
- Proven experience within a Contact Centre environment
- Excellent communication skills – clear, calm, and confident
- High attention to detail and accuracy
- Comfortable using IT systems and Microsoft Office
Why Join Us?
- Full training and support provided
- A role where you can make a real difference to people’s lives
- A supportive, team-focused environment
- Opportunities to learn and develop
💡 What We Offer
At RAC, we believe in rewarding our colleagues for the outstanding work they do. Alongside a competitive salary, you’ll enjoy:
- Eligibility for our bonus scheme
- *23 days holiday + bank holidays, rising to 25 with service (pro-rata)
- RAC Group Personal Pension scheme (up to 6.5% matched contributions)
- Family leave support and flexible working options
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme (including EV options, after 12 months)
- FREE RAC Ultimate Breakdown Cover from day one
- Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
- Automatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC’s success
Join Us
Together we are all #OrangeHeroes. Be part of our journey and help us deliver exceptional customer experiences every day.
Apply now and start your career with Motability and RAC!