About the Role
It’s a brand-new and exciting time as we build a first-of-its-kind operation to manage fleet vehicles that are off the road following a breakdown or incident. This new service has been designed specifically for a growing operational area, offering a unique opportunity to be part of something from the ground up.
We’re looking for a Team Manager to lead this new function, bringing energy and ideas to shape how it works and how it grows.
In this role, you’ll directly manage a team of 8 VOR Specialists, supporting them as they handle cases from start to finish. Together, you’ll help get vehicles back on the road quickly, safely and in a cost-effective way, while making sure customers feel informed and supported throughout.
This is a fast-paced, hands-on role and a great opportunity to take on a new and exciting challenge, working closely with colleagues, repair partners and customers.
What You’ll Be Doing
- Supporting, coaching and developing a team of 8 VOR Specialists
- Will lead on formal management processes around absence, reliability and disciplinary
- Making sure day-to-day work runs smoothly and cases are handled efficiently
- Monitoring performance and helping the team meet targets for service, quality and turnaround times
- Stepping in to support more complex cases or escalations when needed
- Coordinating repairs, onward travel and vehicle storage
- Using data and feedback to identify improvements and make changes
- Building strong relationships with colleagues, suppliers and customers
- Supporting cost management while maintaining a positive customer experience
What We’re Looking For
Experience
- Experience leading or supporting a team in a busy operational or contact centre environment
- A track record of improving performance and meeting targets
- Experience developing others and supporting team growth
Skills
- Clear, supportive communication style
- Comfortable making decisions and adapting in a fast-moving environment
- A practical, solution-focused approach
- Strong attention to detail and confidence working with data
- Collaborative, with the ability to build positive working relationships
- Experience in fleet, automotive, breakdown or repair environments
Why you'll love working for us
- Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover - From your very first day
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays - 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support - 24/7 confidential support helpline for you and your family
- Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.