Telesales Advisor – Vehicle Inspections
Location: RAC Bescot, Walsall (fully office based)
Start Date: July 2026
Salary: £25,369.80 per annum
Hours: 40 per week | Full-Time
Shifts: Monday–Saturday on a rotating basis
Training
You must be able to commit to two weeks full-time training (Mon–Fri, 09:00–17:00).
Do you know how to deliver an exceptional customer experience?
Have you worked in a Sales Contact Centre Environment? Join our Vehicle Inspections Team at RAC and become our next Telesales Advisor!
What you’ll do
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Identify and convert vehicle inspection sales opportunities to exceed targets
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Maximise opportunities through inbound calls, outbound follow-ups, and web enquiries
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Deliver exceptional customer service and product knowledge to match customer needs
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Work collaboratively with colleagues to share best practice and ensure consistency
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Handle objections confidently, positioning product benefits to secure sales
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Stay up to date with product knowledge, FCA compliance, and essential learning
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Contribute to continuous improvement with ideas that drive growth
Benefits
At RAC, we reward your commitment with more than just a salary:
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Bonus scheme eligibility
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Group Personal Pension (up to 6.5% matched contribution)
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Life Assurance (2x basic salary, 4x for pension members, flexible up to 10x)
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Family leave support and flexibility
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24/7 confidential personal support service for you and household members (16+)
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Car salary sacrifice scheme (after 12 months, including EV options)
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FREE RAC Ultimate Complete Breakdown Service from Day One
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Access to Orange Savings – discounts on retailers, supermarkets, holidays, tech, and more
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FREE onsite parking
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Automatic enrolment into our Colleague Share Scheme – Owning it Together
What we’re looking for
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Experience in sales and customer service environments
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Driven to achieve sales and service targets
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Positive mindset, resilient under pressure, and confident decision-making
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Strong administration and organisation skills with attention to detail
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Excellent communication and interpersonal skills with a professional telephone manner
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Problem-solving ability and competence in Microsoft Office applications
This role is perfect for someone who is driven to delight customers and ensure a smooth journey throughout.