Join the RAC as a Porsche Personal Case Manager and deliver the kind of service members remember.
- Up to £27,000 salary plus strong benefits
- Full-time, permanent role based at Porsche HQ in Reading
- Hybrid working available after probation
A different kind of customer role
You won't just handle calls here. You'll own the full journey
At the Porsche Customer Relations Hub, powered by RAC, this role is about creating a personalised experience for every member you speak to. You'll manage each case from start to finish, building trust and resolving issues in a way that feels considered, not scripted.
This is customer care done properly, with the time, support and freedom to make the right decisions.
What you'll be doing
Your day is focused on quality, not volume. You'll:
- Act as the first point of contact via phone and email
- Take full ownership of queries and complaints
- Resolve FCA-regulated complaints with care and accuracy
- Work closely with Porsche centres and internal teams
- Keep communication clear, timely and empathetic
- Build strong knowledge of products, services and processes
- Use your judgement to offer appropriate resolutions and goodwill
You're not passing cases on, you're seeing them through.
Why this role stands out
- You’re trusted to make decisions, not just follow a script
- You’ll handle a manageable caseload with real ownership
- The focus is on quality conversations, not quick call times
- You’ll represent a premium brand where experience matters
What you’ll need
- Experience in a contact centre or customer support role
- Confidence handling complaints and sensitive situations
- Strong communication and listening skills
- Good IT skills across CRM systems and MS Office
- A calm, organised approach in a busy environment
What you’ll get in return
- Hybrid working after probation
- Monday–Friday between 08:00–18:00, plus 1 in 4 Saturdays (09:00–13:00)
- 27 days’ holiday plus bank holidays
- Annual performance bonus
- Free RAC Ultimate Breakdown Cover from day one
- Onsite perks including parking, refreshments and restaurant
- Access to Porsche experiences and team events
- Car salary sacrifice scheme (including EVs)
- Wellbeing support for you and your family
- Colleague Share Scheme after probation
Who thrives here?
You’re someone who takes pride in getting things right for people. You listen carefully, stay calm under pressure, and don’t settle for half-solutions.
You enjoy ownership, value structure, and want a role where your judgement genuinely matters.
We’re the RAC
At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.