📞 Customer Advisor – SMR & Inspections Services

📅 Start Date: 7th September 2026 (you must be able to commit to this start date)

💰 Salary: £10,603.80 per annum

⏰ Hours: 16 per week, Part-Time (varying days/shifts)

🕒 Shifts: Monday–Saturday on a rotating basis: any shift between 8am-6pm

📍 Location: Fully Office Based at Bescot, Walsall

Are you passionate about delivering outstanding customer service?

Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!

Training

You must be able to commit to two weeks full-time training (Mon–Fri, 09:00–17:00).

Your Role

As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:

• Assigning technicians to jobs

• Coordinating with dealerships to confirm parts availability

• Acting as the key point of contact for customers throughout their booking

What You’ll Be Doing

• Handling inbound and outbound customer calls

• Managing bookings and updating systems accurately

• Building product and process knowledge

• Collaborating with your team to improve performance

• Communicating confidently with internal and external stakeholders

What We’re Looking For

• Previous customer service experience (contact centre experience is a plus)

• Strong communication and upselling skills

• Ability to manage complaints professionally

• Excellent organisation, PC, and admin skills

• A customer-first mindset and drive to deliver a smooth, positive experience

If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.

We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.