Telesales Advisor – Vehicle Inspections
Join the RAC as a Telesales Advisor and help motorists make informed vehicle-buying decisions through expert inspection services.
Location: RAC Bescot, Walsall (fully office-based)
Start Date: October 2026 (Date TBC)
Hours: 40 hours per week, full-time
Shift Pattern
Monday to Saturday on a rotational basis:
- Monday to Friday: 08:00-16:30, 08:30-17:00, 09:00-17:30 or 09:30-18:00
- Saturday: 09:00-17:30 (typically two Saturdays per month with a weekday rest day)
Training
You'll need to be available for two weeks of full-time training, Monday to Friday, 09:00-17:00.
Do you enjoy delivering great customer experiences and achieving sales targets?
If you've worked in a sales or contact centre environment and enjoy helping customers find the right solution, we'd love to hear from you. Join the RAC's Vehicle Inspections team and play a key role in helping customers purchase vehicles with confidence.
What You'll Do
- Identify and convert vehicle inspection sales opportunities, achieving and exceeding performance targets.
- Maximise sales through inbound enquiries, outbound follow-up calls and digital leads.
- Deliver an outstanding customer experience by understanding customer needs and recommending the most suitable products.
- Build rapport quickly and confidently manage objections to secure sales opportunities.
- Work closely with colleagues to share knowledge and drive team success.
- Maintain accurate customer records and follow FCA and company compliance requirements.
- Keep up to date with product knowledge, systems and mandatory training.
- Contribute ideas and feedback that support continuous improvement and business growth.
What You'll Need
- Previous experience in a sales, telesales or contact centre role.
- A proven ability to achieve sales and service targets.
- Excellent communication skills and a professional telephone manner.
- Strong organisational and administrative skills with good attention to detail.
- A positive, resilient approach and confidence working in a fast-paced environment.
Benefits
At the RAC, we offer a range of benefits to support you inside and outside of work, including:
- Bonus scheme eligibility
- Group Personal Pension with up to 6.5% matched contributions
- Life Assurance (up to 10x salary through flexible options)
- Family-friendly policies and support
- 24/7 confidential support service for you and eligible household members
- Car salary sacrifice scheme, including electric vehicle options (after 12 months' service)
- Free RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings, offering discounts with major retailers, supermarkets, holidays and technology providers
- Free onsite parking
- Automatic enrolment into our colleague share scheme, Owning It Together
This role would suit someone who is motivated by delivering excellent service, enjoys speaking with customers, and takes pride in achieving results.
Ready to take the next step? Apply today and join the RAC's Vehicle Inspections team.