Are you skilled at delivering outstanding customer sales experiences? Do you have experience in a sales or contact centre environment? Join our New Business team and become our next Customer Expert!
As a New Business Customer Advisor operating in our call centre, you'll be taking calls from potential new members who are looking to join RAC for their breakdown cover (No Cold Calling!). You’ll be an expert on the features and benefits of RAC Breakdown Cover, and use your sales through service skills to quickly and effectively get them onboard. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team! - Hear directly from our New Business Sales Agents in the video below! YouTube link: https://youtu.be/loY8g93l61Q
Base salary of £26,736 for a 35-hour working week, with an OTE of up to £34,000!
Start Date: Tuesday 27th May 2025
This is a full-time, permanent position with a work schedule covering all days of the week, including alternative weekends. Your shifts from Monday to Friday will be between the hours of 08:00 – 19:00, and on Saturday and Sunday, you’ll work from 09:00 – 17:00.
To be the best, we want the best! We’re looking for enthusiastic individuals who:
- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers.
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.
- Are driven, motivated and enthusiastic to go above and beyond set targets.
- Are hardworking and resilient, we all know sales comes with its challenges.
- Are influential, persuasive and a strong communicator.
- Have a positive and proactive attitude.
- Are outgoing, fun and enjoys a high energy, fast paced environment.
What can we offer in return?
- Bonus scheme with additional earning potential up to 30% OTE monthly
- £250 retainer bonus once you successfully pass your probation period!
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you’ll be doing:
- Delivering Exceptional Service to potential members, ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions
- Effectively engage with potential members on a number of different campaigns
- Promoting our products and services
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the customer service responsibilities
- Recording member data and requests in an accurate manner using RAC systems
You will benefit from a comprehensive induction, and you’ll also have access to the latest technology, along with ongoing support from our team to further develop your career as a Customer Expert!
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays - 23 & bank holidays rising to 25 with service & bank holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
- FREE onsite parking
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes! Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.