Join the RAC and help drive our mission to become the motorists’ champion. We’re looking for a talented Business Analyst to join our dynamic Technology Delivery Team, playing a pivotal role in shaping and delivering business solutions that align with our strategy, support our customers, and promote innovation across people, process, and technology.
As a Business Analyst, you'll be responsible for translating business needs into viable, cost-effective, and reusable solution designs. Working closely with stakeholders across technology and business functions, you will play a key role in ensuring we deliver outcomes that support both our strategic vision and operational goals.
Key Responsibilities
- Develop business requirements and viable solution designs.
- Ensure assets produced align with RAC’s IT architecture and business strategy.
- Represent business needs objectively, challenging decisions where they don’t align with our customer ambition and Treating Customers Fairly (TCF) principles.
- Support strategic planning with feasibility studies and impact analyses.
- Define, analyse and document processes and functional requirements.
- Produce ‘to-be’ business process designs to support readiness, testing, and training.
- Facilitate workshops and lead stakeholder engagement.
- Manage and validate requirements throughout project lifecycles.
- Provide solution options and estimations to support project decisions.
- Ensure smooth transition of new services into production with appropriate support in place.
Skills Required
- Minimum 2 years’ experience in a Business Analyst role.
- Strong knowledge of requirements definition and management in both Agile and Waterfall environments.
- Experience in feasibility analysis, solution design, and stakeholder management.
- Proven ability to balance competing priorities and deliver within time, cost, and quality constraints.
- Exceptional communication, negotiation, and problem-solving skills.
- Ability to work independently and manage time and workload effectively.
- Confidence in running workshops and facilitating discussions.
Desirable
- BCS International Diploma in Business Analysis (or working towards it).
- Experience working in or knowledge of insurance or regulated environments (FCA/TCF).
- Familiarity with end-to-end delivery project lifecycle.
In return, we offer
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Enhanced Parental Leave
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.