Drive Technology Innovation. Deliver Strategic Change. Lead with Impact.
At RAC, we’re transforming our technology landscape to better serve our customers and drive sustainable growth. We are looking for a visionary Head of Technology to lead this evolution — someone who thrives on engineering elegant solutions, leading high-performance teams, and turning business outcomes into transformative technological realities.
Your Mission:
As Head of Technology, you will:
- Own the infrastructure design and solutions engineering across RAC’s strategic transformation programmes.
- Lead a lean, expert team of Architects and Technology Specialists, while matrix-managing Project Managers and Business Analysts.
- Translate business needs into tangible technology deliverables through expert stakeholder engagement and effective change delivery.
- Champion and continuously evolve infrastructure, hosting services, and architecture patterns, ensuring alignment with RAC’s strategic goals.
- Deliver secure, stable, scalable technology that improves operational efficiency, enhances customer experience, and creates competitive advantage.
- Shape and guide large, complex change initiatives, fostering collaboration across internal teams and external partners.
- Drive cost efficiency and value creation by modernising legacy systems, optimising delivery, and overseeing commercial negotiations.
- Mentor and empower technology professionals, project teams, and strategic suppliers to achieve delivery excellence.
What You'll Be Responsible For:
- Managing and delivering the technology change backlog across infrastructure and hosting.
- Ensuring timely, high-quality technical designs that meet project milestones.
- Acting as deputy to the Director of IT when required, supporting roadmap delivery and transformation goals.
- Leading virtual teams and supplier resources in delivering high-impact initiatives.
- Improving governance, stakeholder alignment, and delivery metrics (on time, on budget, on spec).
- Embedding modern ways of working, enabling agility, collaboration, and continuous improvement across Technology teams.
- Providing technical and strategic guidance aligned with RAC’s enterprise architecture and IT strategy.
Who You Are:
- A seasoned IT leader with proven experience driving large-scale, mission-critical technology change in a fast-paced environment.
- Expert in IT infrastructure, systems architecture, and end-to-end delivery of enterprise solutions (e.g., ERP, CRM, Networking, Telephony, Collaboration tools).
- Commercially astute, with a strong grasp of CAPEX/OPEX, SaaS economics, and vendor negotiation.
- Comfortable with agile delivery methodologies and experienced in modern IT operating models.
- A natural mentor and collaborator who thrives on enabling others, brokering business relationships, and influencing at all levels.
- Knowledgeable in ITIL best practices, with the ability to ensure operational excellence and continuous support improvements.
- Degree qualified (or equivalent experience) in a relevant discipline.
Why Join Us?
At RAC, we don’t just keep people moving — we move with purpose. This is your opportunity to shape the technology strategy of one of the UK’s most trusted brands. You’ll work alongside passionate leaders, tackle complex challenges, and make a lasting impact.
In return, we offer
FREE RAC Ultimate Complete Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.