We’re looking for a proactive and skilled data & support analyst to join our fast-paced Consumer Roadside division. Working with data from a range of sources, you’ll play a key role in mining through large data sets in order to present the data in a way that can be used to drive initiatives, improvements and cost saving.
Using your skills in Excel, SQL & Power BI, you’ll collect and analyse data from different sources, turning complex information into clear insights that help improve customer experience and business performance. You’ll use problem-solving techniques and root cause analysis to spot trends, fix issues, and find opportunities to save costs or improve processes. You’ll create reports and visuals and be able to share your findings with both technical and non-technical teams.
The ideal candidate will love deep diving into data, spotting patterns and trends, and turning numbers into stories that make a real difference.
This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week at home
What you will do…
- Collect, analyse, and interpret data to provide actionable insights for decision-making within the division.
- Creating reports, dashboards, and visuals to effectively communicate findings to relevant teams and decision-makers.
- Creating automated processes for data scraping and streamlining data collection methods
- Using own initiatives to proactively look for ways to support business objectives and identify improvements
- Maintain accurate records and document the processes to share learnings with wider team
- Support the teams with ongoing processes, looking for ways to improve and streamline
What you will need…
- Proven experience in data mining using various tools and techniques including SQL, Power BI & Excel.
- Demonstrable analytical skills
- Excellent communication skills.
- Highly organised with a keen eye for detail and a proactive approach to problem-solving.
- Impeccable attention to detail
- Stakeholder management
- Comfortable working in a fast-paced, dynamic environment whilst still delivery high standards.
In return, we offer…
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- FREE RAC UK and European Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.