At RAC, we’re not just about getting people back on the road, we’re driving innovation in automotive support. We’re now looking for passionate, mechanically minded professionals to join us as Automotive Technical Solutions Specialist, based at our iconic RAC Bescot office.
- Are you a motor vehicle expert with proven experience in independent garages, main dealerships or roadside breakdown services?
- Are you confident in diagnosing complex vehicle faults using OEM diagnostic tools, fault codes, wiring diagrams and technical manuals?
- Are you quick thinking and able to provide accurate technical guidance to colleagues and customers in high-pressure situations?
- Are you a problem solver with an extensive knowledge of modern vehicle systems, including electrical, mechanical and hybrid technologies?
- Are you passionate about helping others by sharing your technical expertise rather than working hands-on with vehicles?
- Are you customer-focused, with a track record of delivering exceptional service and clear communication in challenging situations?
- Are you adaptable and comfortable using technology to support remote diagnostics and technical solutions?
- Are you looking for a role that values your experience and allows you to make a real difference without the physical demands of workshop or roadside work?
Whether you’re a seasoned vehicle technician, a master vehicle technician or a roadside patrol with a deep understanding of diagnostics and repair, this is your chance to apply your hands-on expertise in a dynamic, customer-focused environment.
🛠️ What You’ll Do
As a Technical Solutions Specialist, you’ll play a crucial role in providing real-time motor vehicle technical support and solutions to RAC customers and frontline colleagues. You’ll be the go-to expert for breakdowns, offering mechanical insight and guidance to ensure effective vehicle repair and resolution at all parts of the breakdown journey.
- Deliver expert mechanical and technical solutions via multiple communication channels
- Use your diagnostic toolkit to influence roadside deployment decisions and optimise job outcomes
- Provide live, dynamic diagnostic assistance to roadside teams—helping mechanics and patrols achieve first-time fixes
- Support contact centre teams with remote mechanical resolutions to reduce unnecessary attendances
- Maintain and enhance the RAC’s technical knowledge base with your mechanic’s perspective
- Occasionally support at roadside or other office locations when needed
🔍 What You’ll Need
- NVQ Level 3 in Motor Vehicle Engineering (essential)
- Master Technician qualification or equivalent experience (desired)
- High-voltage EV systems qualification (desired)
- Proven experience in vehicle diagnostics, fault finding and repair ideally in a workshop or roadside setting
- Familiarity with OEM diagnostic tools and software used by mechanics and technicians
- Strong communication skills and a methodical, problem-solving approach
- Understanding of roadside operations and deployment systems (Desired)
- A proactive mindset and ability to adapt quickly in a fast-paced, mechanic-led environment
🚗 What You’ll Get with the RAC
- 4 on, 4 off shift pattern between the core hours of 7am–9pm. As the RAC operates 24/7 to support our customers, there may be occasions where we ask for flexibility to provide support outside of these core hours during periods of exceptional demand.
- RAC Group Personal Pension scheme—up to 6.5% employer contribution
- Competitive salary plus an annual performance bonus tied to company EBITDA performance, giving you the chance to share in the success you help create
- Life Assurance Cover: 2x basic salary (4x for pension scheme members), with flexible options
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme after 12 months—including electric vehicle options
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to Orange Savings—discounts on retailers, supermarkets, holidays, tech, and more
🧡 About Us
The RAC has been rescuing the nation’s drivers since 1897. We’re one of the UK’s most trusted automotive brands, and we’re growing fast. We’re proud to welcome skilled mechanics and vehicle technicians into our inclusive, collaborative culture—one that reflects the diverse communities we serve.
If you’re ready to bring your mechanical expertise to a role that makes a real difference, apply now.
Together we are all #OrangeHeroes. Be a part of our journey!