🌟 Customer Contact Centre Advisor – Renault UK

Location: Bescot Office, Walsall

Contract: Full‑time, Permanent

Hours: 35 hours per week, shifts between Mon–Fri (08:00–18:00)

Salary: £23,246.11 per year + free RAC Ultimate Breakdown Cover

Start Date: 30th March 2026 (you must be able to commit to this start date)

🚗 About the Role

Do you have experience working within a Contact Centre and can deliver an exceptional customer experience? This is your chance to bring your skills to the Renault UK Contact Centre.

As a Customer Advisor, you’ll be at the heart of resolving customer queries and complaints, supporting both Renault and Dacia customers and dealerships. You’ll manage cases from start to finish, ensuring every customer feels valued and every interaction reflects our commitment to world‑class service.

This is a busy, fast‑paced role where resilience, enthusiasm, and energy are key. You’ll thrive on variety, from handling multiple queries to achieving KPIs, upselling, and building strong relationships across the business.

🎯 What We’re Looking For

We want enthusiastic individuals who:

• Have proven experience working within a Contact Centre environment

• Enjoy talking to customers and can build rapport with empathy and confidence

• Can confidently handle complaints and has experience in managing complaints effectively

• Are self‑motivated and passionate about finding the right outcomes

• Can stay calm under pressure and adapt their approach when needed

• Ideally have experience in a complaints‑focused environment with proven customer service skills

• Are resilient, hardworking, and proactive, able to handle conflict effectively

• Communicate clearly across phone, email, letters, and social media

• Bring positivity, energy, and a team‑focused attitude to a high‑energy environment

📌 What You’ll Be Doing

• Case manage customer queries and complaints to full resolution

• Provide clear updates and maintain accurate case notes

• Manage complaints end‑to‑end, ensuring timely outcomes

• Handle hire costs and goodwill gestures with accuracy and fairness

• Communicate effectively with the dealer network and internal stakeholders

• Ensure compliance with escalation processes and service standards

• Continuously build product and process knowledge through training

💡 What We Offer

At RAC, we believe in rewarding our colleagues for the outstanding work they do. Alongside a competitive salary, you’ll enjoy:

• Eligibility for our bonus scheme

• 23 days holiday + bank holidays, rising to 25 with service

• RAC Group Personal Pension scheme (up to 6.5% matched contributions)

• Family leave support and flexible working options

• 24/7 confidential personal support service for you and your household

• Car salary sacrifice scheme (including EV options, after 12 months)

• FREE RAC Ultimate Breakdown Cover from day one

• Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more

• Automatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC’s success

🌈 Diversity & Inclusion

We’re committed to building a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences, and we’re proud to be open, accessible, and inclusive.

🚀 Join Us

Together we are all #OrangeHeroes. Be part of our journey and help us deliver exceptional customer experiences every day.

Apply now and start your career with Renault UK and RAC!