Join the RAC as a Customer Service Advisor and support members and Renault UK customers when they need clear, confident help most.
Based in our Bescot office, you’ll be part of a busy contact centre team handling queries and complaints for Renault and Dacia customers. This is a role where conversations matter. You’ll take ownership of each case, working through issues from first contact to resolution and making sure every member feels heard and supported. If you’re someone who stays calm under pressure, enjoys solving problems, and takes pride in delivering a great experience, this is a great opportunity to build your career in customer service.
What you’ll do
- Handle customer queries and complaints across phone, email and digital channels
- Manage cases end-to-end, keeping members and dealerships updated throughout
- Investigate issues and work towards fair, timely resolutions
- Build strong working relationships with Renault, Dacia and dealer partners
- Keep accurate records and case notes on all interactions
- Support complaint handling, following agreed processes and service standards
- Make decisions on goodwill gestures, hire costs and resolutions where appropriate
- Work towards individual and team performance targets
- Stay up to date with product knowledge and processes through ongoing training
What you’ll need
- Experience working in a contact centre or customer service environment
- Confidence handling complaints and difficult conversations
- Strong communication skills across phone and written channels
- The ability to stay calm, organised and focused in a fast-paced setting
- A positive, team-focused approach and a genuine commitment to helping customers
As a Renault Contact Centre Advisor at the RAC, you’ll get benefits that go the extra mile
- Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business
- Free RAC Ultimate breakdown cover – From your very first day.
- Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax.
- Generous holidays – 23 days plus bank holidays (rising to 25 with service).
- Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits).
- Wellbeing support – 24/7 confidential support helpline for you and your family.
- Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.