RAC has an exciting opportunity for a highly driven and collaborative Retention Manager to join our Consumer Roadside division on a permanent basis. This is a fantastic opportunity to take ownership of retention performance and proposition delivery for our Consumer membership base. You'll play a central role in understanding member behaviour, identifying opportunities to improve retention and revenue, and delivering meaningful changes that enhance the member proposition and experience. Working within a supportive, fast-moving environment, you'll have the autonomy to make an impact while developing your commercial and leadership skills as part of a high-profile team.
What You'll Do
- Take ownership of retention performance for a defined area of our Consumer base, helping to reduce churn and improve revenue outcomes.
- Use insight, performance data and customer trends to identify risks, opportunities and actions that support commercial targets.
- Produce and present clear weekly trading updates, delivering a compelling view of performance, key drivers and recommended actions.
- Lead the end-to-end delivery of retention initiatives, ensuring changes are implemented effectively and deliver measurable results.
- Work closely with Digital, Marketing, Pricing, Operations, Product and Finance teams to coordinate activity and drive successful outcomes.
- Develop a strong understanding of your portfolio area, becoming a subject matter expert who can confidently diagnose issues and recommend improvements.
- Support forecasting, business case development and performance reporting, helping to ensure robust commercial decision-making.
- Build trusted relationships across the organisation, influencing stakeholders and maintaining momentum in a dynamic, fast-paced environment.
What You'll Bring
- Strong analytical and commercial capability, with the ability to interpret performance data and translate insight into action.
- Experience working in a commercially focused role with accountability for performance, customer outcomes or revenue delivery.
- Confidence presenting findings, influencing stakeholders and building relationships across multiple teams and levels.
- A customer-focused mindset with the ability to balance commercial objectives and member needs.
- Experience delivering change initiatives and coordinating activity across several functions.
- A proactive and collaborative approach, with the ability to prioritise effectively and operate at pace.
- Experience within financial services, subscription or membership-based environments would be advantageous, but is not essential.
Location | Working Pattern | Salary
Based in our Bradley Stoke, Bristol office with hybrid working. 2 office days & 3 days remote. This is a full-time permanent role.
As a Retention Manager at RAC, you'll get benefits that go the extra mile
- Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme, giving you a unique opportunity to share in RAC’s future success.
- Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
- Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work–life balance with paid family leave, flexible schedules and practical resources to help navigate personal commitments.
- Financial Security & Perks – benefit from a pension scheme with up to 6.5% matched contributions alongside life assurance cover of 4× salary (10× optional with flex benefits), designed to support you long-term.
- Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition and opportunity go hand in hand.
Ready to Apply?
If you're excited by the opportunity to take ownership of retention performance, deliver meaningful commercial improvements and make a genuine impact on the experience of millions of members, we'd love to hear from you. Apply today and take the next step in your career with RAC.